Jason's Do it Yourself Commonly used terms
Hot tub: name originally given to the earliest tubs that were round, made of wood, and located outdoors; now is commonly used interchangeably with the phrases 'home spa' and 'portable spa'.
Home spa: generally made with a plastic shell; surrounding cabinet may be made of wood or synthetic materials; can be used to describe an above ground, in-ground, indoor or outdoor spa.
Portable hot tub/portable home spa: name for any hot tub/home spa that is pre-assembled and sits above ground; actual size and features of a portable hot tub vary widely, from small portable hot tubs that weigh only a few hundred pounds and plug into a household outlet to large tubs that weigh several thousand pounds and require specific installation methods and electrical wiring
I'm having a problems with my spa - what should I do?
Nothing on the spa operates
1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.
2. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box within sight of the spa, but no closer than 5 ft.)
3. If the spa does not respond, contact us at (574) 272-0070.
Pump(s) do not operate
Press the “Jets” button on your control panel.
If you hear the pumps trying to operate:
A. Check that all the slice valves are open.
B. Pump may need to be primed.
C. Check that the air controls are open.
If you do not hear anything from the pump, contact us at (574) 272-0070.
Poor jet performance or flow error
1. Make sure pump is operating.
2. Check that the water level is adequate (up to minimum safe water level side).
3. Make sure the jets are open and the air controls are open.
4. Check for dirty filters. Clean if necessary.
Spa not heating
If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:
1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.
2. Check water set temperature at control panel.
3. Check for dirty filters. Clean if necessary.
4. Check “heat mode” the spa is set in. Spa should be in standard mode.
5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
6. Check to make sure that the pump is primed and all slice valves are open.
7. Reset power to the spa at GFCI breaker.
8. If spa is still not heating, contact us at (574) 272-0070 for service.
GFCI is tripping
The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a mis-wire. It may be necessary to contact us at (574) 272-0070.to come out and correct this issue.
NOTE: If your problem is not identified above you can call us at (574) 272-0070 and we will try to help you over the phone. We would rather gain a customer by helping them and not take a service call for something simple.
Excessive organic contaminants or lack of sanitizer
Shock treat with non-chlorine shock and adjust sanitizer level
Dissolved chemical solids
Use clarifier to help remove small particles
pH balance or total alkalinity is incorrect
Test total alkalinity and pH. Correct with pH increaser or pH decrease.
Calcium too high (hard water)
Use a sequestering agent weekly. Replace some water with softer water.
Clean filter with filter cartridge cleaner.
Chalky, white scale deposits
Mineral deposits in water
Use a sequestering agent. Check water balance and adjust as necessary.
Clear green water
High iron or copper content
Use a sequestering agent
Cloudy green water
Low alkalinity level
Use pH increaser
Low sanitizer level
Test sanitizer level, shock with non-chlorine shock
High iron or manganese level
Use a sequestering agent
Chloramines (combined chlorine level) is high.
Shock with non-chlorine shock
Organic contaminants, chloramines, or pH out of balance
Shock with non-chlorine shock. Test and adjust pH level.
High concentration of chemicals due to evaporation and build-up of body oils, cosmetics and other contaminants
Use foam reducer. Shock treat with non-chlorine shock. Use enzyme reducer weekly as part of regular maintenance
Pitting of metal fixtures
pH too low or Total alkalinity too low
Test and adjust pH and total alkalinity by adding pH up.
Circulation - Filtration - Cleaning - Testing - Chemistry
12838 SR 23, Granger Indiana 46530 | call: (574) 272-0070
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Jason's Wholesale Spa and Pool
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