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Jason's Do it Yourself Commonly used terms

Hot tub: name originally given to the earliest tubs that were round, made of wood, and located outdoors; now is commonly used interchangeably with the phrases 'home spa' and 'portable spa'.

Home spa: generally made with a plastic shell; surrounding cabinet may be made of wood or synthetic materials; can be used to describe an above ground, in-ground, indoor or outdoor spa.

Portable hot tub/portable home spa: name for any hot tub/home spa that is pre-assembled and sits above ground; actual size and features of a portable hot tub vary widely, from small portable hot tubs that weigh only a few hundred pounds and plug into a household outlet to large tubs that weigh several thousand pounds and require specific installation methods and electrical wiring


See our Spa ProblemsWater Problems and Useful Documents below.
Spa Problems

I'm having a problems with my spa - what should I do?

Nothing on the spa operates
    1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.

    2. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box within sight of the spa, but no closer than 5 ft.)

    3. If the spa does not respond, contact us at (574) 272-0070.

Pump(s) do not operate
    Press the “Jets” button on your control panel.
        If you hear the pumps trying to operate:
            A. Check that all the slice valves are open.
            B. Pump may need to be primed.
            C. Check that the air controls are open.
    If you do not hear anything from the pump, contact us at (574) 272-0070.

Poor jet performance or flow error
    1. Make sure pump is operating.
    2. Check that the water level is adequate (up to minimum safe water level side).
    3. Make sure the jets are open and the air controls are open.
    4. Check for dirty filters. Clean if necessary.

Spa not heating
    If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:

    1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.

    2. Check water set temperature at control panel.

    3. Check for dirty filters. Clean if necessary.

    4. Check “heat mode” the spa is set in. Spa should be in standard mode.

    5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.

    6. Check to make sure that the pump is primed and all slice valves are open.

    7. Reset power to the spa at GFCI breaker.

    8. If spa is still not heating, contact us at (574) 272-0070 for service.

GFCI is tripping
    The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a mis-wire. It may be necessary to contact us at (574) 272-0070.to come out and correct this issue.

NOTE: If your problem is not identified above you can call us at (574) 272-0070 and we will try to help you over the phone. We would rather gain a customer by helping them and not take a service call for something simple.
Water Problems

Cloudy Water
    Excessive organic contaminants or lack of sanitizer
        Shock treat with non-chlorine shock and adjust sanitizer level
    Dissolved chemical solids
        Use clarifier to help remove small particles
    pH balance or total alkalinity is incorrect
        Test total alkalinity and pH. Correct with pH increaser or pH decrease.
    Calcium too high (hard water)
        Use a sequestering agent weekly. Replace some water with softer water.
    Dirty filter
        Clean filter with filter cartridge cleaner.

Chalky, white scale deposits
    Mineral deposits in water
        Use a sequestering agent. Check water balance and adjust as necessary.

Clear green water
    High iron or copper content
        Use a sequestering agent

Cloudy green water
    Low alkalinity level
        Use pH increaser
    Low sanitizer level
        Test sanitizer level, shock with non-chlorine shock

Brown water
    High iron or manganese level
        Use a sequestering agent

Chlorine odor
    Chloramines (combined chlorine level) is high.
        Shock with non-chlorine shock

Eye/skin irritation
    Organic contaminants, chloramines, or pH out of balance
        Shock with non-chlorine shock. Test and adjust pH level.

Foaming
    High concentration of chemicals due to evaporation and build-up of body oils, cosmetics and other contaminants
        Use foam reducer. Shock treat with non-chlorine shock. Use enzyme reducer weekly as part of regular maintenance

Pitting of metal fixtures
    pH too low or Total alkalinity too low
        Test and adjust pH and total alkalinity by adding pH up.

Maintaining Water
    Circulation - Filtration - Cleaning - Testing - Chemistry
12838 SR 23, Granger Indiana 46530  |  call: (574) 272-0070
© 2018 Jason's Wholesale Spa and Pool,  All rights reserved.
Jason's Wholesale Spa and Pool
Useful Documents

JWS Commonly Used Documents (PDF Format)

    Quality over Price - Open Here
    Standard / Optional Feature Descriptions for Leisure's Edge - Open Here
    Keeping Your Hot Clean - Open Here
    Common Hot Tub Water Problems - Open Here
    New Spa Care - Open Here
    ThermXTreme Insulation - Open Here
    Opening Your Pool - Open Here
    Heating Elements - Open Here
    Hot Tub Filter - Open Here
    Hot Tub Annual 30 Point Check - Open Here

JWS Advertising (Quick Time Format)

    Sunny 101.5 Weekend Blitz October 7,8,9,& 10 - Listen Here
    Sunny 101.5 November 17 th to December 25 th 2011 - Listen Here
    YouTube video, Comcast November 3 rd 2015 - Listen Here